Posted by
Timmay! on Tuesday, December 30, 2008 9:18:37 PM
I sent a letter to Ford:
I'd like to thank you for not taking a bailout. For that I will keep you on my list of potential prospects for a new car. I will never buy from GM or Chrysler ever. I currently own an F-150.
This is the response I got. What a generic reply:
Dear Tim Vande Zande,
Thank you for contacting the Ford Motor Company Customer Relationship Center to share your insights with us.
Your good news confirms our belief in the importance of exceptional products and services. When customers like you send us positive feedback, you help reinforce our efforts to build the finest automotive products in the industry.
We appreciate and thank you for taking the time to write us.
Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952.
Sincerely,
Joy
Customer Relationship Center
Ford Motor Company